Now that enterprises have done serious work in the cloud, they’re a bit unhappy with their cloud technology providers. It turns out that migrations are not so easy, and service levels aren’t what they expect.
According to a recent report by 451 Research, three quarters of organizations are willing to pay a premium for enhanced services from their cloud technology providers. Just under half (48.7 percent) of the 600 IT pros polled said they would pay to enhance their security, 43.3 percent said they would pay extra for guaranteed uptime and performance metrics, 33.6 percent would pay more for enhanced customer service, and 26.4 percent would pay more for enhanced operational management.
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